Follow one shopper through checkout, minute by minute.
Every number in the app opens up to the shoppers behind it: each step, each error, how long they were away, and whether they came back.
The whole checkout, in order
Cart adds, each step, each error and the quiet spells between them. Came back means they paid after 2 hours or more away.
Errors show up in orange
See the exact moment a shopper hit “Email not valid” and what they did next.
Quiet spells are marked
Gaps like “3 d away” show when a shopper left and came back.
Every checkout they started
One shopper, all their checkouts, with the step each one reached.
Every shopper's latest checkout
Filter to the ones who had a problem, came back, or seem to have given up. Click a row for the timeline.
| Shopper | Status | Furthest step | Problem | Cart | Last seen |
|---|---|---|---|---|---|
| 7f248c98 | Came back | Completed | Card declined | $289.00 | Nov 8, 01:00 |
| a01c55e3 | Abandoned | Payment | Card declined | $121.00 | Nov 8, 21:14 |
| 3be90f12 | Completed | Completed | — | $68.00 | Nov 8, 20:52 |
| c4d7a920 | Still in checkout | Shipping | — | $184.00 | Nov 8, 20:49 |
| 91e3b6d0 | Abandoned | Shipping | No shipping to this area | $342.00 | Nov 8, 19:30 |
| 5f02ac77 | Abandoned | Address | Postal code not valid | $96.00 | Nov 8, 18:02 |
Built so you can't over-collect
The timeline shows behaviour, not identity.
IDs only
Shoppers show as a short ID. No names, emails or addresses are stored.
Look-ups are logged
For a completed order you can look the customer up live in Shopify. Each look-up is recorded.
Kept for a set time
Checkout events expire after about 90 days. Uninstall and your store's records are deleted.
Questions
Can I see who the shopper is?
Only for a completed order, by looking the customer up live in Shopify. Abandoned checkouts stay as an ID.
What do the statuses mean?
Still in checkout: moved in the last 15 minutes. Seems abandoned: quiet for longer, not counted as lost yet. Abandoned: no movement for 2 hours.
Does it record the screen?
No. It records checkout steps and errors, not mouse movement or video.