Which payment method fails most at your checkout?
Failures per payment method, Cash on Delivery included, and how many shoppers left after picking each shipping method.
Payment methods · last 30 days
| Method | Tried | Failed | Rate |
|---|---|---|---|
| Credit card | 820 | 131 | 16% |
| Shop Pay | 214 | 6 | 3% |
| PayPal | 118 | 9 | 8% |
| Cash on Delivery | 64 | 11 | 17% |
Every method, with how often it completes
Switch between payment and shipping. Click a method to see the errors shoppers hit with it.
What merchants usually do next
A card method fails most
Add a wallet like Shop Pay or PayPal so a decline isn't the end of the order.
Cash on Delivery shoppers drop off
Check fees and limits on COD, and whether it's offered where shoppers expect it.
Express shoppers leave
The rate may be the problem. Compare the price with the cart value it shows up on.
Questions
What counts as a failed payment?
A payment attempt that came back with an error, like a declined card or a missing security code.
Does it include Cash on Delivery?
Yes. Manual methods like COD are listed with the rest.
Can it change which methods show?
No. It shows what happens. Changing methods stays in Shopify's settings.