Stop losing orders at checkout.
See which step shoppers leave at, the error they saw, and the one fix worth the most orders.
Shopify shows two numbers. The orders you lose are in between.
Same store, same 30 days. Checkout Funnel opens up the part Shopify's report skips.
96 saw “Card declined”. 38 came back later and paid.
Problems, ranked by orders lost
Every error checkout shows a shopper is counted. The app ranks them by how many orders they cost and gives each one a plain fix.
Try a different payment method.
Offer Shop Pay or PayPal so a declined card isn't the end. Payment 61
Add a shipping rate for the zones shoppers keep typing. Shipping 34
Check the address format for the market it fails in. Address 22
Usually a mobile typing slip. Watch if it grows after a theme change. Payment 5
Shoppers mistype and give up at the first step. Contact 4
Four pages in your Shopify admin.
Every number is a link. Click a step, an error or a product and you see the shoppers behind it.
Your first numbers in about two minutes
1. Turn on tracking
One click adds the Checkout Funnel pixel. Nothing else on your store changes.
2. Try a test checkout
Add any product and go to payment. You don't need to pay. Each step shows up about 2 minutes later.
3. Pick what to watch
Then check back. Home names your top problem as real checkouts come in.
- Funnel of all six checkout steps
- Top problem and its fix on Home
- Payment, shipping and contact errors
- Timeline for every shopper
- Products and value left behind
- Payment and shipping methods
- CSV export of every report
- No limit on checkouts
- Stores IDs only, no shopper details
Questions
Does it change my checkout or slow my store?
No. It adds one Shopify web pixel, which runs in Shopify's sandbox. Your theme and checkout stay as they are.
Does it send abandoned-cart emails?
No. It finds why checkouts fail so fewer are abandoned. Keep your recovery emails as they are.
When does a checkout count as abandoned?
After 2 hours with no movement. Paying after 2 hours or more away counts as came back.
Which Shopify plans does it work on?
Any plan with Shopify checkout. It reads the checkout events Shopify already sends to apps.