Find the checkout error that costs you orders.
Declined cards, bad postal codes, no shipping rate. See how many shoppers saw each one, how many still paid, and what to fix.
Contact ›Shipping ›Payment
Payment 4242 •••• •••• 1881
08 / 27
CVC
!Your card was declined.
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96shoppers saw this
Every error gets its own page
How many shoppers saw it, how many still paid, which payment method it hit, and how to fix it.
Not every error loses the order
Some shoppers retype and carry on. The app splits who saw an error from who left after it, so a noisy error with no cost doesn't jump the queue.
Saw it and still paid Saw it and left
Card declined
Payment 35 61 96 saw
Payment 35 61 96 saw
No shipping to this area
Shipping 7 34 41 saw
Shipping 7 34 41 saw
Postal code not valid
Address 8 22 30 saw
Address 8 22 30 saw
Security code missing
Payment 14 5 19 saw
Payment 14 5 19 saw
Email not valid
Contact 8 4 12 saw
Contact 8 4 12 saw
Any error checkout shows
Counted in the words your shoppers saw, grouped by the step they appear on. A few examples:
Payment
“Card declined”“Expiry date not valid”“Security code missing”Shipping and address
“No shipping to this area”“Postal code not valid”“Enter a first name”Contact and discounts
“Email not valid”“Enter a valid discount code”Questions
Why is my card decline count so high?
Declines come from the shopper's bank, not your store. What you can change is giving shoppers a second way to pay, which is why the fix points to wallets like Shop Pay or PayPal.
Does it show errors from before checkout?
No. It counts what shoppers see inside checkout, from contact to payment.
Can I export the list?
Yes. Every report exports to CSV.